Unique Ticketing Solutions
At KX Tickets we understand that each Venue and every Event is unique. We work closely with our clients to deliver online ticketing solutions enabling them to reopen to the public while maintaining social distancing guidelines.
Customer Journey
Control the number of visitors by time slot
Set time slot parameters by day-of-week
Real-time editing of individual time slot capacities and time perameters
Provide timed-entry for admissions and for add-on experiances
Keeping it simple
Our simple and effective customer booking flow allows people to quickly select their desired tickets
The payment screen takes all the basic information you need on one page, including Marketing opt ins and promo code options.
Offers can be applied manually with promo codes or automatically when certain tickets are selected.
Apple pay can also be used on safari browsers, making it the fastest and most convenient way to confirm tickets.
Mobile First Design
A true mobile-first design providing the best buying experience leading to higher conversions.
Tickets can be created for Email, mobile or Digital Wallet formats and are easily scannable using the system app on Ipod touch, Iphone or Ipads.
Case Study - Syon House and Gardens:
We began working with Syon Park in 2018 selling tickets for their Enchanted Woodland. This event, spread over several weekends in November, transforms the gardens surrounding this Grade I listed building belonging to the Duke of Northumberland into beautiful light and soundscapes. An immensely popular family event hosting over 3000 people each evening.
In the Spring of 2020 KX Tickets were asked to be the online ticketing partner for daytime visitors over the summer. In light of the Covid-19 pandemic we worked closely with the venue to build timed entry slots to help manage capacity and created new, branded, etickets to reduce contact between visitors and staff. We provided customers with a means to redeem discounts and offers online and set up on site ticket scanners to help staff maintain social distancing measures.
Case Study - The Drive In London:
Devised as a way of creating a social experience in a time of social distancing, the Drive In London reached out to us to provide ticketing services for their brand new venture. Set in the heart of Enfield council’s regeneration area The Drive In London offers multiple events, each with a short turnaround between being confirmed and the event itself. With a range of different capacities, ticket types and price bands we have worked closely with The Drive In organisers to ensure we provide what they need: an efficient and accurate setup for all events, with detailed reporting and a focus on customer care.
With no physical box office at this location KX Tickets also opted to work with CrowdEngage to additionally deliver E Tickets via SMS making it even easier for customers to show a ticket without having to download an email attachment, The text also included driving directions via google maps and full FAQs.
We are extremely proud to say that The Drive In was the UK’s highest grossing cinema during its opening weekend. Opening on Saturday 4 July 2020, ‘The Drive In’ led a newly reopened industry with a total weekend box office of £46,718, over a quarter of the country’s total take.
Our Services:
Sales.
Dedicated Sales Manager
Initial and ongoing advice
White labeling of your website to keep all customers in one place
Revenue management and easy to read reporting
Dynamic pricing management advice
Strategic discounting guidance
Real time sales tracking
Remote access to sales plans
Low booking and transaction fees to customers
An up to date database of over 50,000 customers.
Targeted emails to previous bookers of appropriate venues.
Gift vouchers
Discount codes
Customer Service.
Meaningful and proactive customer services function
Timely complaints and response policy
Clear and tested terms and conditions
Customer analysis and profile reports
Robust data capture capabilities with Activity Stream integration
Google Analytics
Fully compliant with General Data Protection Regulations
STAR membership
Ticket Redemption.
Ticket printing
Ticket scanning
Customisable e-ticket and Print and Home options
Ticketing admin
On and offsite technical support
Optional Box office staff management including all training
Agency sales via our API channels
The Cost:
All of our costs include:
Credit card commission
Any Card fees
Transaction fees
Merchant fees
Booking fees
Comp Tickets
Dedicated Ticketing and Sales Manager
All computers, printers, scanners, ticket stock and stationery